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Help Center
Managing my cards and cards transactions
Managing my cards and cards transactions
All information on Qonto cards
Insurance and assistance
What to do if I need to activate my insurance or get a quick assistance?
How does my card insurance work?
What is the Purchase protection insurance on the Plus and the X card?
What is the fraud and phishing insurance coverage protection on the cards?
What Travel/Purchase insurance is offered on the Plus and X cards?
Services
How do I use the Catalog for in-person payments?
How can I link POS and Tap to Pay to the Agenzia delle entrate portal?
How can I order a payment terminal (POS) with Qonto?
How can I benefit from the concierge service?
How can I benefit from the LoungeKey™ service?
How can I top up my Qonto account by card?
See all 8 articles
General
My card could not be delivered? Can I get a new one?
Can I change the delivery address after ordering a card?
How do I access my credit card statement?
How do refunds or approved chargebacks work on my deferred debit card?
What are the payment and withdrawal limits for my Qonto card?
How many cards can I have with my Qonto account?
See all 17 articles
Managing your cards and security
How do I earn cashback with my Qonto card?
How do I know if I am eligible for Credit Card payments?
How do refunds or approved chargebacks work on my Deferred Debit Card?
What is the credit card and how can it help my business?
What to know about the upcoming card services maintenance period?
How can I accept contactless payments directly on my iPhone?
See all 17 articles
Cards transactions
How do I activate and use tips on my Qonto payment terminal?
How do I use Mastercard Click to Pay with my Qonto card?
My Tap to Pay transaction on iPhone was declined, what should I do?
My Tap to Pay transaction was declined on Android, what should I do?
How can I accept contactless payments directly on my Android phone?
Why was my chargeback request denied?
See all 20 articles
Use of cards abroad
Can I use my Qonto card abroad?
Apple Pay & Google Pay
How do I automatically collect my PoS receipts with Qonto?
How can I add my Qonto card to Apple/Google Wallet?
How can I pay with Apple/Google Pay?
How can I remove my Qonto card from Apple/Google Wallet?