How can I permanently block a card?
Whether your Qonto card is lost, stolen or even broken, you can deactivate it directly from your account:
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From the section Business Account, click on Cards;
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Select the appropriate card and click on Report lost/stolen, at the bottom of the right-hand side;
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Then, select Report as lost or Report as stolen;
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Finally, enter your password to confirm the action.
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If you wish to be guided on your desktop app, please click here for lost: https://app.qonto.com?tdm=report-lost-card
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If you wish to be guided on your desktop app, please click here for stolen: https://app.qonto.com?tdm=report-stolen-card
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☝️ This is an irreversible action that will permanently block your card.
👉 You can order a new card directly from your interface:
- Select the card you reported as lost / stolen
- Click on Order a new card
What should I do if there is a fraudulent operation?
You just checked your last transactions, and you think you are being defrauded? We explain to you what to do, step by step, right here.
If you have any doubts about a transaction, you can start a chat with us by logging in your Qonto interface. We would be happy to help you.