Why am I unable to pay the toll?

  • Updated

When you pay with your card, the merchant requires pre-authorization to make sure your account has the funds needed for payment.
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The payment terminal (TPE) communicates with the creditor bank in real time, which allows for an almost immediate response to the pre-authorization request. To do this, it must be connected to the Internet. In fact, without a connection, the TPE will not be able to send the authorization request, which is essential for payment validation.
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This generally happens with payments:

  • of underground parking lots

  • from bars/restaurants on trains or ships

  • at self-service ticket vending machines.
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For your parking space, we suggest that whenever possible, you make payment at the parking attendants. Alternatively, subscribe to the Telepass device to pay for your parking spaces with security.

☝️ Good to know: Qonto is not affiliated with Viacard and Telepass Business services. This means that:

  • You can apply for a new consumer Telepass service, dedicated to individuals, or have the cost of an existing consumer Telepass charged on Qonto

  • You cannot apply for a Viacard business and open a new Telepass business service on Qonto, but you can designate the Qonto account to charge an existing Telepass business service.