You have blocked your PIN
If you have entered 3 wrong PIN when withdrawing or when performing a physical payment, the status of your card becomes “PIN blocked”.
You will need to follow the process to change your PIN here.
☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order, it won't be possible, for security reasons, to request a reset.
In this case, you will have to delete this card and order a new one.
Your card is temporarily blocked (paused)
It is possible to temporarily block your card and pause it directly from your customer space.
How can I unblock a card following a temporarily blocking? 🔓
- From the section Business account click on Cards
- Select the card you want to unsuspend
- Click on Unblock card
- Type in your password and select Unblock this card
- Submit your choice
If you are an employee, you will need the validation of your Admin or Manager.