How can I order a payment terminal (POS) with Qonto?

  • Updated

With Qonto's mobile payment terminal, accept payments from your customers wherever you are. You benefit from highly competitive transaction fees and receive your funds within 1 business day.

Easily manage your finances with direct integration within your Qonto account.

Each terminal comes pre-configured for your account, requiring only charging and powering on to start accepting payments. 

You can order multiple terminals regardless of your subscription plan.

 

☝️ Good to know: You can order the desired POS by contacting our customer service department.

Once you make your request, you will be contacted by our customer service department to sign the Agreement for Payment Processing Service via our provider Yousign. We encourage you to keep your inbox monitored.

Once you sign the contract, our agents will send you the contract you signed via email asking you to reply to the email confirming that it was received correctly.

 

What are the terminal options and costs?

Two models are available:

  • The Pocket Terminal at €149 (excl. VAT)
  • The Pro Terminal at €349 (excl. VAT), that includes a receipt printer, while both models can send digital receipts via SMS
  Terminal pocket Terminal Pro
Transaction fees (EU consumer cards)

Premium & Enterprise: 0.8% per transaction

Other plans: 1.2% per transaction

Premium & Enterprise: 0.8% per transaction

Other plans: 1.2% per transaction

Transaction fees (Non-EU consumer & all corporate/business cards) All plans: 2.6% per transaction All plans: 2.6% per transaction
Next business day settlement
Automatic reconciliation on Qonto
Payment methods accepted Contactless & physical cards Only Visa and Mastercard + Apple/Google pay Contactless & physical cards Only Visa and Mastercard + Apple/Google pay
Hardware required

Dedicated terminal

Built-in 3G/4G and WiFi connectivity

Dedicated terminal

Built-in 4G and WiFi connectivity

Customer receipts SMS SMS or printed receipts
Setup Pre-configured with your Qonto account Pre-configured with your Qonto account.
Delivery 1-3 business days on average 1-3 business days on average

 

What are the payment capabilities and fees?

Terminals accept Visa and Mastercard (no American Express) with a €100,000 transaction limit.

Fees vary by plan:

  • 1,2% for Solo Basic, Smart plan, and Team Essential and Business plan
  • 0.8% for Solo Premium and Team Enterprise plan
  • 2.6% for non-EU cards

Your first 5 transactions are free regardless of amount - it's recommended to start with a €1 test transaction.

⚠️ Pre-authorizations or payment in installments are not possible with Qonto POS (for security deposit, split payments for example).

 

How do transactions and settlements work?

📱Process payments through the shortcut > Tap to Pay or Business account > Tap to Pay.

🖥️ Navigate to the section Business account > Click on Tap to Pay.

Funds are settled the next business day (D+1) via a single transfer combining all transactions, with detailed transaction information included.

Refunds can be processed directly in the app by selecting the specific transaction.

 

Are there any restrictions on who can use Qonto’s POS?

Yes. To comply with legal, regulatory, and risk-related requirements from our payment partner, some business activities are not eligible to use Qonto’s in-person payment solutions.

Prohibited activities include, but are not limited to:

  • Sales of regulated or banned substances (e.g. tobacco, CBD, vaping products, pharmaceuticals, or alcohol without proper licensing)
  • Adult entertainment and services (e.g. massage parlors, strip clubs, escort services, adult content sales)
  • Unregulated or high-risk health and wellness services (e.g. aesthetic treatments without medical certification, IV therapy, unauthorized supplements)
  • Cash-intensive businesses or those subject to stricter regulatory oversight
  • Gambling, betting, or lottery-related activities (including fantasy sports or games of skill with prizes)
  • Crypto, forex, and other high-risk financial services (e.g. crypto exchanges, forex trading, payday loans)
  • Resale of mobile phones, electronics, or counterfeit goods

If you cannot order our own POS, you can still try to order another POS, you can check our offers here.

Need help? Contact us and we’ll gladly check your eligibility.

 

What are the delivery delays?

Terminals are delivered within 1-5 business days through our dedicated delivery service partner and if you are facing technical issues, it will be handled by Qonto support, who can arrange for replacement if needed.