Qonto physical cards are sent through tracked mail for One/Plus cards in Italy, and through DHL for X (Metal) cards and cards sent in Europe.
From the reception of the confirmation email "Your card is on the way" the delivery times are approximately:
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2 to 5 business days for the delivery of a One/Plus card
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24h to 48h business days for the delivery of an X card
Those periods apply from the moment the card order is validated.
👆 Good to know: Postal tracking is available about 24 hours after the email confirmation of the card shipment.
If you card is sent through DHL Express you can also manage when, where and how your shipment is delivered for free (as long as it has not been delivered yet).
If you have not received your card within the maximum period announced, do not hesitate to contact us by starting a chat from your Qonto app. According to your plan, delivery fees may apply. If the card is lost during shipping, these fees can be reimbursed.
☝️ For any delivery outside the European Union, customs fees may apply. We invite you to contact our customer service.
You can also read these articles to learn more:
👉 How do I activate my Qonto card?