Keeping your business and personal information up to date is essential to ensure the continuity and security of the services offered. Not only does it help comply with legal and fiscal regulations, but it also ensures everything runs smoothly. 🙂
We invite you to regularly update your corporate information: timely informing us of any changes is crucial to avoid service interruptions!
As a payment institution, we are also required to periodically verify and update the corporate and personal information associated with your business account to ensure its security and compliance with current regulations. We might therefore request the update of corporate information ourselves!
In both cases: once we receive the update request, our dedicated department will proceed to verify the provided information. We will confirm the update as soon as the verification process is completed.
In some cases, we may require additional information or documentation to update your file. If necessary, we will contact you at the email address associated with the account, requesting you to fill out a questionnaire and provide the necessary documentation.
Have you received the questionnaire to fill out? Contact us.
How can I update corporate and personal information?
🖱️ Log in to your account and click on "Business Profile"
💻 In this screen, you will have the opportunity to change the corporate information as well as your personal information and that of any other administrators or ultimate beneficial owners.
🙋♀️ If you wish to add a new administrator or partner 🖱️ click on "Add an executive or a partner".
Need to change the account holder or modify the current name? Contact us.
Modify the corporate information
🖱️ Find the pencil icon next to your company's name and click it to modify the details.
Verify and update the following information:
- General information
- Company name
- Trade name
- Legal form
- Type of activity
- Billing email
- Business address
📎 Upload a registration certificate 👉 attach an updated visura camerale or a VAT number or tax code certificate depending on the legal form of your company.
- Tax information
- Financial situation
As a payment institution, we are required to request this data periodically.
- Additional information
💡 Make sure to complete all mandatory fields.
📧 Once the information is updated, click on "save" and then on "confirm". We will take care to verify the provided information and will confirm as soon as the update is completed. We invite you to monitor your email, as we may contact you for further information or documentation.
Modify personal information
🖱️ Find the pencil icon next to your name or that of another administrator or ultimate beneficial owner.
Verify and update personal details.
📎 Upload a valid identity document.
If the information is up-to-date 🖱️ click on "Save" and then "Confirm" in the Business Profile section to submit the changes.
📧 Once the information is updated, click on "save" and then on "confirm". We will take care to verify the provided information and will confirm as soon as the update is completed. We invite you to monitor your email, as we may contact you to request further information or documentation.