🖥️ You can request the closure of your account by following the steps below from a computer:

1. Go to Settings > Organization details.

2. Select the Close Account button.

3. Follow the guidance until you reach the confirmation page.

Use this demo link for more details: https://app.qonto.com/?tdm=close-my-account

💡Upon initiating the closure of your account, you will shortly receive a proportional refund for the unused portion of your subscription fee, card subscription fees and E&SM add-on subscription fee covering the period from the closing date to the end of your current billing cycle.

Please note that the account closure option is not available from the Qonto mobile app.

When can I close my account?

You have the right to close your account at any time, without any conditions.

What do I need to ensure before closing my account?

Before closing your Qonto account, it's important to ensure a few key aspects:

• You are the account holder. Only the account holder has the right to request its closure.

• No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress. The withdrawal is subjected to the conclusion of these procedures.

• Your account balance is €0, and there are no pending transactions (transfers, card payments, check deposits).

Frequently Asked Questions

When will the deactivation of my account occur once the right of termination has been exercised?

The permanent deactivation of your account will occur the next following day.

You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices).

Can I reopen my account if it has been closed?

No, a closed account is permanently deactivated and cannot be reactivated in the future. Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers.

NB: You do not need to return your payment cards.

However, you can cancel your account closure before the deactivation date by going to Settings > Cancel Closure > Billing & invoices, and select Cancel closure. This option is available only on the web app.

Does the closure incur any fees?

No, closing your Qonto account is free.

Do I still have access to my data after closing my account?

Yes, even if your account is closed, Qonto provides you with unlimited access to access your transaction history and account statements.