At Qonto, we understand that every business has unique needs. If you are considering closing your account, we want to ensure that you are well-informed about all the options and services we can offer to better meet your current and future expectations.
Our teams are available to discuss these with you and provide the best support possible through:
- 24/7 Support - Let's talk together to find personalized solutions.
- Adapted Plans - Let's adjust your plan according to your activity and budget.
- New Features - Discover our latest updates that might interest you.
How to request the closure of my account?
🖥️ You can request the closure of your account by following the steps below from a computer:
Go to Settings > Organization details.
Select the Close Account button.
Follow the guidance until you reach the confirmation page.
Use this demo link for more details: https://app.qonto.com
📱 You can also request the closure of your account by following the steps below from the Qonto mobile app:
- Go to Menu > Settings.
- Select the Close Account button.
- Follow the guidance until you reach the confirmation page.
Please note that the account closure option is only available for app versions above 20251121.0 (Android) / 20251124.0 (iOS).
💡Upon initiating the closure of your account, you will shortly receive a proportional refund for the unused portion of your subscription fee, card subscription fees and E&SM add-on subscription fee covering the period from the closing date to the end of your current billing cycle.
When can I close my account?
You have the right to close your account at any time, without any conditions.
What do I need to ensure before closing my account?
Before closing your Qonto account, it's important to ensure a few key aspects:
You are the account holder. Only the account holder has the right to request its closure.
No collective proceedings (judicial reorganization, judicial liquidation, deregistration, etc.) are in progress. The withdrawal is subjected to the conclusion of these procedures.
Frequently Asked Questions
When will the deactivation of my account occur once the right of termination has been exercised?
The permanent deactivation of your account will occur the next following day.
You can track progress of your account closing request in your web app (Settings account > Price Plan & Invoices).
Can I reopen my account if it has been closed?
No, a closed account is permanently deactivated and cannot be reactivated in the future. Its closure results in the immediate, permanent, and irrevocable deactivation of your IBAN(s), cards, and the inability to receive or send transfers.
NB: You do not need to return your payment cards.
However, you can cancel your account closure before the deactivation date by going to Settings > Cancel Closure > Billing & invoices, and select Cancel closure. This option is available only on the web app.
Does the closure incur any fees?
No, closing your Qonto account is free.
💡 Before closing your account, did you know that...
You may be able to optimize your Qonto experience by adjusting your subscription plan or billing frequency, which could better suit your needs or reduce your costs.
To learn more about our subscription and additional fees, check our dedicated article:
👉 What are the costs of my Qonto subscription and fees?
If you wish to change your plan or your billing frequency, find out how here:
👉 How to change my Qonto subscription plan or billing frequency?
Do I still have access to my data after closing my account?
Yes, even if your account is closed, Qonto provides you with unlimited access to access your transaction history and account statements.
How can I hide a closed account in the app?
All accounts — including closed ones — remain visible in the top bar of the app.
If you would like to hide a closed account so that it is no longer displayed, please contact our Support team.